Return Policy
Overview
We strive to provide high-quality information and services related to mold-free home routines for Finnish apartments. This return policy outlines the terms and conditions for returns and refunds.
Digital Services and Information
Since we primarily provide informational content and digital services, please note the following:
- Digital content and downloadable materials are generally non-refundable once accessed
- Consultation services are provided on a case-by-case basis
- Refunds for services may be considered within 14 days of purchase if services have not been substantially delivered
Refund Requests
If you are not satisfied with our services, please contact us within 14 days of your purchase or service delivery. We will review your request and respond within 5 business days.
Eligibility for Refunds
- Service not delivered as described
- Technical issues preventing access to digital content
- Duplicate charges or billing errors
- Services cancelled before delivery
Processing Refunds
If your refund request is approved, we will process the refund to your original method of payment within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Non-Refundable Items
The following are generally not eligible for refunds:
- Services that have been fully delivered and utilized
- Customized or personalized services
- Services cancelled after delivery has begun
- Third-party fees or charges
Cancellation Policy
You may cancel services before delivery begins. Cancellation requests must be submitted in writing via email. Once services have begun, cancellation may be subject to partial refund based on the work completed.
Disputes
If you have a dispute regarding a refund or return, please contact us first to resolve the issue. We are committed to fair resolution of all disputes.
Changes to This Policy
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.
Contact Us
For questions about returns or refunds, please contact us:
Email: contact@enerpurge.world
Phone: +1 (512) 968-0179
Address: 1195 Willow Creek Drive, Austin, TX 78745, United States